Delivery information

Dispatch and delivery times 



  • What are the payment methods? Are they secure?

You can pay for your purchases by credit card (MasterCard – VISA) and debit card (Bancontact/Mister Cash – Maestro – Giropay).

All payment information and transactions are fully secured by the Ogone/Ingenico system.

 

  • Which countries do you deliver to?

We can deliver your orders anywhere in the world. If, however, a country does not appear in the list of destination countries, please contact us so that we can add it to the list.

 

  • What are the delivery rates and times?

For deliveries to Belgium the cost is: €5 (bpost, 3 to 8 working days).

For deliveries to France, Luxembourg, the Netherlands and Germany: €8 (bpost, 3 to 8 working days).

Express deliveries are possible via Fedex (2 working days). Rates vary according to the weight and destination.

Free delivery on orders over €50 for deliveries to Belgium, France and Luxembourg only.

For all other countries, delivery rates vary according to the total weight of the package and the level of priority (Fedex – 2 to 4 working days). Simply check the price by entering the desired delivery address.

We will make every effort to ensure that the chocolates you receive are as fresh as possible. That is why we reserve the right to delay dispatch of your order in the event of very hot weather.

 

  • Are deliveries made at the weekend?

Unfortunately not.

 

  • What happens if I am not there when the package is delivered?

An attempted delivery note will be left. If your package has been sent by post, you will be asked to go to the post office. If it has been sent by Fedex, you will be asked to arrange a time for a second delivery.

 

  • Is it possible to have my order delivered to a different address?

Yes, of course. Simply enter the desired delivery address.

 

  • Can I track my order on line?

Yes, once the order has been dispatched with bpost or Fedex, you will receive a tracking number.

 

  • Are there customs duties and/or taxes to be paid?

All costs are included in the delivery rates.

 

  • I would like to send a gift. Is it possible to not include the invoice in the delivery?

Yes, of course. However, we recommend that you specify this in the contact form or by sending an email to info@dolfin.be.

 

  • Can I attach a message to my order?

Yes, you can send us the message to be attached via the relevant link when completing your order.